When will I receive my order?
It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are:
USA: 5-7 business days
International: 5-15 business days
It’s a busy time for online orders, and while this does mean that you may experience some slight delays, rest assured that we are getting orders out as quickly as possible. Please allow 5-7 business days for your order to be delivered within the U.S. Monday to Friday are considered business days except for public holidays.
Orders, once shipped, cannot be canceled. Alternatively, you can request to cancel your order and receive a refund (if your card has already been charged) if the product is out of stock/unavailable after your purchase.
What do I need to know about ordering internationally?
Shipments outside the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally – this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
My order should be here now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors if the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where someone is available during normal delivery times!
If the shipping address is correct and the package wasn’t left at the post office or your neighbor’s, get in touch with us at email@example.com with your order number.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us at firstname.lastname@example.org.